tag:bestliar.statuspage.io,2005:/historyBestLiar Status - Incident History2024-03-27T13:01:00+01:00BestLiartag:bestliar.statuspage.io,2005:Incident/105046352022-08-22T16:08:22+02:002022-08-22T16:08:22+02:00API malfunction<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>16:08</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>00:46</var> CEST</small><br><strong>Monitoring</strong> - The API issue is resolved again after major changes to our API. No customer action is needed.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>14:01</var> CEST</small><br><strong>Update</strong> - We are experiencing a complicated issue with the Azure platform. We are still investigating.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>19:17</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>19:16</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing issues with the hosted API. You may experience issues with the mobile app. The website and backoffice are unaffected. No data is lost.</p>tag:bestliar.statuspage.io,2005:Incident/88823362021-12-18T16:10:30+01:002021-12-18T16:10:30+01:00System restart<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:10</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:02</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>15:31</var> CET</small><br><strong>Scheduled</strong> - We will be restarting several servers during this timeframe. Services will not be available for several minutes.</p>tag:bestliar.statuspage.io,2005:Incident/81922692021-10-09T20:38:17+02:002021-10-09T20:38:17+02:00API unavailable<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>20:38</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>19:57</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>19:43</var> CEST</small><br><strong>Identified</strong> - There has been a problem with the configuration of the deployment of the API. We are seeking to resolve the issue as soon as possible.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>19:27</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:bestliar.statuspage.io,2005:Incident/80934292021-09-27T16:21:26+02:002021-09-27T16:21:27+02:00Database reboot<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:21</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:17</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:14</var> CEST</small><br><strong>Scheduled</strong> - We will be restarting the database during this time. The BestLiar services will temporarily be unavailable.</p>tag:bestliar.statuspage.io,2005:Incident/75756302021-07-22T17:07:53+02:002021-07-22T17:07:53+02:00Mobile API unavailable<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>17:07</var> CEST</small><br><strong>Resolved</strong> - A previous release of the API has been installed to resolve the issue. Thank you for your patience.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>15:14</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate the issue. Due to a technical issue, it is not possible to connect to the database for the API.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>14:59</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating a server failure. No customer data has been lost.</p>tag:bestliar.statuspage.io,2005:Incident/74874082021-07-13T00:19:45+02:002021-07-13T00:19:45+02:00API unavailable<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>00:19</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>00:10</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>00:07</var> CEST</small><br><strong>Investigating</strong> - A planned upgrade of the API has had unintended consequences. We are investigating. The apps are currently unavailable.</p>tag:bestliar.statuspage.io,2005:Incident/71958732021-06-08T12:14:32+02:002021-06-08T12:14:32+02:00API unavailable<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>12:14</var> CEST</small><br><strong>Resolved</strong> - A reboot has solved the issue. Thank you for your patience.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>12:10</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:bestliar.statuspage.io,2005:Incident/69024112021-05-03T15:04:03+02:002021-05-03T15:04:17+02:00Clip conversion failing<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>15:04</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved. Our backlog will slowly be worked back.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>15:02</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>12:31</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>12:27</var> CEST</small><br><strong>Investigating</strong> - Our clip conversion systems are currently experiencing issues. You may notice that it takes longer for your clips to become available in the app.</p>tag:bestliar.statuspage.io,2005:Incident/68132812021-04-22T13:15:02+02:002021-04-22T13:44:29+02:00Conversion is delayed<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>13:15</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>12:48</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>12:48</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating an issue with the conversion system. You might notice a delay in clips showing up in the app.</p>tag:bestliar.statuspage.io,2005:Incident/67953832021-04-20T18:00:52+02:002021-04-20T18:00:52+02:00System improvements<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>16:55</var> CEST</small><br><strong>Verifying</strong> - Verification is underway for most affected components. However, the uploading functionality of the iOS and Android app are not available at the moment.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>16:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>15:47</var> CEST</small><br><strong>Scheduled</strong> - We will be performing improvements to our system during this time. This includes database maintenance.<br /><br />During this timeframe, the mobile applications, management service, contact center and website may be unavailable. Functions related to clips may return errors or are unresponsive. We are sorry for any inconvenience this may cause.</p>tag:bestliar.statuspage.io,2005:Incident/67871942021-04-19T17:38:10+02:002021-04-19T17:38:10+02:00Database maintenance<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>17:38</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>17:36</var> CEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>17:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>17:28</var> CEST</small><br><strong>Scheduled</strong> - We will be performing emergency maintenance to our database services.</p>tag:bestliar.statuspage.io,2005:Incident/67870482021-04-19T17:27:29+02:002021-04-19T17:27:29+02:00Emergency maintenance<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>17:27</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>17:11</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.<br /><br />Our mobile apps, management service, clip conversion and contact center will be unavailable</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>17:10</var> CEST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to our database during this time.</p>tag:bestliar.statuspage.io,2005:Incident/66632032021-04-02T12:39:52+02:002021-04-02T12:39:52+02:00Internal systems maintenance<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>12:39</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed. Thank you for your understanding.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>12:36</var> CEST</small><br><strong>Verifying</strong> - Changes have been deployed and we are currently verifying the status of all changes.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>12:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>12:15</var> CEST</small><br><strong>Scheduled</strong> - We will be performing maintenance to our internal systems (internal API) and conversion services. You may notice that clip processing will be delayed. Some functions in the management service will be delayed as well.</p>tag:bestliar.statuspage.io,2005:Incident/66299422021-03-29T08:00:34+02:002021-03-29T08:00:34+02:00Database maintenance<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>08:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>23:46</var> CEST</small><br><strong>Scheduled</strong> - We will be upgrading our database during this timeframe. All clip management services, mobile applications and clip conversion services will be unavailable. It will not be possible to raise a ticket during this timeframe.</p>tag:bestliar.statuspage.io,2005:Incident/66294252021-03-28T21:46:27+02:002021-03-28T21:46:28+02:00Batch processing maintenance<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>21:46</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>21:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>21:16</var> CEST</small><br><strong>Scheduled</strong> - We will be upgrading our clip and image batch processing system. You may experience a longer time before you can see clips in the management system and the mobile app.</p>tag:bestliar.statuspage.io,2005:Incident/65769762021-03-20T17:58:03+01:002021-03-20T17:58:03+01:00Conversion issues<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:58</var> CET</small><br><strong>Resolved</strong> - The issue has been resolved. Thank you for your understanding.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:44</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:32</var> CET</small><br><strong>Investigating</strong> - We are currently investigating a batch processing outage.<br /><br />You may be unable to view your newly uploaded clips.</p>tag:bestliar.statuspage.io,2005:Incident/65769692021-03-20T17:43:36+01:002021-03-20T17:43:36+01:00Database offline<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:43</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:31</var> CET</small><br><strong>Identified</strong> - Due to emergency maintenance, our systems are currently unavailable. Uploading clips or interacting with the mobile application is not possible. Batch processing is also hindered.</p>tag:bestliar.statuspage.io,2005:Incident/63904052021-02-24T21:30:31+01:002021-02-24T21:30:31+01:00Conversion services upgrade<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>21:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>21:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>20:33</var> CET</small><br><strong>Scheduled</strong> - We will be performing server upgrades to our clip conversion and API services. The API will be shortly unavailable and you might notice delays in clip conversion.</p>tag:bestliar.statuspage.io,2005:Incident/62742882021-02-15T15:16:00+01:002021-02-15T15:16:00+01:00Database caching test<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:16</var> CET</small><br><strong>Completed</strong> - The testing has been completed. Thank you for your patience.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>15:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:48</var> CET</small><br><strong>Scheduled</strong> - We will be having a test with our database caching service. You may notice delayed results for a small period of time. Thanks for your patience.</p>tag:bestliar.statuspage.io,2005:Incident/62549262021-02-12T19:08:14+01:002021-02-12T19:08:14+01:00Decreased platform performance<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>19:08</var> CET</small><br><strong>Resolved</strong> - A reboot of the affected systems has resolved the issue. We will continue to monitor the performance of all BestLiar systems. Thanks for your patience.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>19:04</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>17:30</var> CET</small><br><strong>Investigating</strong> - We are currently investigating potential performance issues.</p>tag:bestliar.statuspage.io,2005:Incident/58094562020-12-20T06:00:36+01:002020-12-20T06:00:36+01:00Database maintenance<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>04:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>20:34</var> CET</small><br><strong>Scheduled</strong> - We will be performing database maintenance during this time. Our services will not be available during this time.</p>tag:bestliar.statuspage.io,2005:Incident/58408302020-12-19T12:40:30+01:002020-12-19T12:40:30+01:00Database incident testing<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>12:40</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>12:22</var> CET</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>12:12</var> CET</small><br><strong>Update</strong> - The database is currently offline due to maintenance.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>12:10</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>12:06</var> CET</small><br><strong>Scheduled</strong> - Our database will be unavailable during this time. The mobile API and management service will not be available.</p>tag:bestliar.statuspage.io,2005:Incident/58326102020-12-18T12:19:03+01:002020-12-18T12:19:03+01:00Server maintenance<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>12:19</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>11:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:bestliar.statuspage.io,2005:Incident/58097722020-12-15T21:30:38+01:002020-12-15T21:25:54+01:00Database services not available<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:30</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:21</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:15</var> CET</small><br><strong>Investigating</strong> - Due to earlier maintenance today, the database is having problems. We are investigating. Storage of clips is not affected.</p>tag:bestliar.statuspage.io,2005:Incident/58094152020-12-15T21:16:02+01:002020-12-15T21:16:02+01:00Database upgrade<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:16</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>20:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is underway. All database services will be unavailable during this time.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>20:29</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>